TERMS AND CONDITIONS
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GENERAL TERMS AND CONDITIONS
1.1. These Terms and Conditions (Terms) govern the mutual rights and obligations between the individual entrepreneur Antin Solomchak, with the registered office at: Československého exilu 2288/40, Praha 14300, Czech Republic; IČO 22212621, DIČ CZ687285421; phone: +420-607905366, e-mail: info@anso-suspension.com (Seller) and the Buyer arising in connection with the conclusion of the Purchase Agreement (Contract) through the online store on the website anso-suspension.com.
1.2. The following Terms and Conditions apply to all visits and use of the ANSO-SUSPENSION Online Store operated by the Seller. Please read these Terms and Conditions carefully before using this website and placing any product orders. By accessing the website and/or ordering products on it, you agree to comply with these Terms in full.
1.3. These Terms apply to the mutual rights and obligations between the Buyer and the Seller to the maximum extent possible so that all Buyer’s rights are preserved to the extent stipulated by the Civil Code and other legal acts.
1.4. The provisions of these Terms are an integral part of the Contract. The Contract and Terms are drafted in English. Translations of these Terms into other languages on the website are carried out using the gtranslate.io service and do not have legal force. We may unilaterally change or supplement the wording of the Terms. This provision does not affect the rights and obligations that arose during the period of validity of the previous version of the Terms.
1.5. The Seller primarily communicates remotely. For the conclusion of the Contract, means of remote communication are used, allowing agreement without the simultaneous physical presence of the Seller and Buyer, thus concluding the Contract remotely in the environment of the Online Store, through the interface of the website anso-suspension.com (“Web Interface of the Online Store”).
1.6. If any part of the General Terms and Conditions conflicts with what the Seller and Buyer agreed upon during the purchase process in our Online Store, this special agreement will take precedence over the Terms.
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DEFINITIONS
In these Terms and Conditions, the terms written with a capital letter have the following meanings:
• Electronic Store means the online store operated by the Seller at https://anso-suspension.com, where the Buyer makes online purchases of Goods;
• Purchase Agreement means the purchase agreement concluded according to these Terms, complying with the provisions of § 2079 and others of the Civil Code;
• User Account means the account created based on your provided data, allowing you to store entered data and keep a history of ordered Goods and concluded Contracts;
• Buyer means an individual, entrepreneur, or legal entity purchasing in the Seller’s Online Store;
• Business Buyer – B2B Customer (an entrepreneur, legal entity, or other entity acting within the scope of entrepreneurial activity), concluding the Purchase Agreement in connection with their entrepreneurial, production, or similar activity, or within the scope of independent professional activity, that has undergone a business status verification by the Seller. A client is considered a Business Buyer only after receiving an email notifying them of the completion of the verification process;
• Consumer – end customer user who acts outside the scope of their entrepreneurial activity or outside the scope of their independent professional activity when concluding the Purchase Agreement with the Seller or otherwise dealing with it. All Buyers who have not been verified as Business Buyer are considered Consumers;
• Goods means all items available for purchase in the Online Store;
• Order means your binding offer to conclude a Contract with us for the purchase of Goods;
• Price means the monetary amount you pay for the Goods. Prices are displayed in euros (€) for EU-based customers and US dollars ($) for customers outside the EU. Prices do not include VAT;
• Delivery Costs means the monetary amount you pay for the delivery of the Goods, including the price for their packaging;
• VAT is the value-added tax according to applicable legal regulations;
• Total Price is the sum of the Price, VAT, and Delivery Costs;
• Invoice is a tax document issued according to the VAT Act.
• Civil Code means Act No. 89/2012 Sb., the Civil Code as amended.
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USER ACCOUNT
3.1. After registering in the Online Store, you can access your user account.
3.2. When registering a user account, you are obligated to enter all data correctly and truthfully and update it in case of any changes.
3.3. Access to the User Account is secured by a username and password. You are obligated to keep these access codes confidential and not share them with anyone. We are not responsible for misuse.
3.4. The User Account is personal, so you are not entitled to allow third parties to use it.
3.5. Business Buyer must necessarily create a User Account and send an email to our designated contact address with the following information: Business name; Legal form; Address; Contact details; Business registration number; VAT registration number (if applicable). The account will then be subject to a verification process. Once verified, you will be granted the status of a business customer. Until the verification process is complete, or if you do not register, you can only make orders as a Consumer and end customer user.
3.6. The Seller may cancel the User Account, especially if the Buyer does not use it for more than 1 year or violates their obligations under the Contract.
3.7. The User Account may sometimes be unavailable due to necessary maintenance of hardware and software equipment.
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CONCLUSION OF THE PURCHASE AGREEMENT
4.1. The purchase of Goods is only possible through the web interface of the Online Store.
4.2. When purchasing Goods, the Buyer is obligated to provide all information correctly and truthfully. Therefore, it is assumed that the information provided by the Buyer in the Order is correct and truthful.
4.3. The Contract is concluded remotely through the Online Store (under the conditions specified in Article 11 of the Terms of Business). By placing an Order, the Buyer agrees to the use of means of remote communication.
4.4. For the conclusion of the Contract, the Buyer must create an Order in the Online Store. This proposal must include the following information:
• Information about the purchased Goods, including the Price (in the Online Store, you select the goods you are interested in by clicking the “Add to Cart” button);
• The Buyer must choose the method of delivery and payment of the Order. Based on this data, information about the Delivery Costs, VAT, and Total Price will be entered automatically;
• Identification and contact details of the Buyer, used for the delivery of Goods, namely name, surname, delivery address, phone number, and email address, VAT number (for verified business buyers).
4.5. While creating the Order, the Buyer can change and review the data before completing it. After verification, by clicking the “Place order” button, the Buyer completes the order. Before clicking the button, the Buyer must confirm their acquaintance with and agreement to these Terms by checking the checkbox for confirmation and agreement. Otherwise, completing the order will not be possible. After clicking the “Place order” button, all completed information will be sent directly to the Seller.
4.6. The Seller confirms your Order after the Order is delivered to the Seller by sending a notification to your email address specified in the order. The confirmation will contain a brief summary of the Order. After confirming the Order, the Contract between the Buyer and the Seller is considered concluded.
4.7. There may also be cases where the Seller cannot confirm your order. This particularly applies to situations where the Goods are unavailable, or cases where you order a larger quantity of Goods than the Seller has in stock. However, we will always provide you with information about the maximum quantity of Goods in the Online Store in advance, so this should not surprise you. If for any reason we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in a modified form compared to the Order. In this case, the Contract is considered concluded when the Buyer confirms the Seller’s offer.
4.8. In cases where the Online Store or Order contains an obviously incorrect Price due to technical problems with the online store’s operation, the Seller is not obligated to deliver the Goods to the Buyer at this Price, even if the Buyer received an Order confirmation and thus concluded the Contract. In such a situation, the Seller will immediately contact the Buyer and send a proposal to cancel the current Contract and create a new order with the corrected Price.
4.9. In the case of concluding the Contract, the Buyer is obligated to pay the Total Price.
4.10. If the Buyer has created a user account, they can place an order through it. The Buyer must verify the correctness, truthfulness, and completeness of the pre-filled data. The method of creating the order is the same as for a Buyer without a user account, but the advantage is that the Buyer does not need to re-enter their identification data.
4.11. The Seller reserves the right, in exceptional cases, not to deliver the ordered Goods to the Buyer, especially if the Online Store has mistakenly provided clearly incorrect or non-standard data, particularly regarding the selected Goods, their price, or delivery date, or if the Goods are sold out and permanently unavailable from the supplier. Or if the shipping company cannot verify the delivery address or the delivery address is an address of Freight forwarder companies. In such cases, the Seller undertakes to refund the Buyer the amount paid under the Purchase Agreement.
4.12. For the avoidance of doubt, the Parties expressly exclude the application of § 1732 paragraph 2 of the Civil Code, so the placement of Goods in the Online Store is not considered an offer to conclude a Contract in case of stock depletion or the Seller’s loss of ability to perform.
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PRICE AND PAYMENT TERMS
5.1. The Price is always specified in the Online Store and in the Order.
5.2. Special conditions apply for wholesale buyers. To receive them, please register on the website and contact us via email.
5.3. The Seller reserves the right to change prices. The current prices are always specified in the Online Store for the respective Goods. The purchase price of the Goods for which a Purchase Agreement has been concluded cannot be changed without the Buyer’s consent.
5.4. The Order and the Checkout page of the Online Store also specify the Delivery Costs or the conditions under which shipping is free of charge.
5.5. The Total Price is specified, including the Delivery Costs and VAT (in accordance with the applicable laws of the Czech Republic and the European Union).
5.6. Payment options include direct bank transfers or payments through authorized financial intermediaries (acquiring services).
5.7. The Buyer is obligated to pay the Total Price after concluding the Contract and before the delivery of the Goods. The Buyer can pay the Total Price as follows:
• Direct bank transfer. The Seller will send the Buyer payment details as part of the order confirmation. In the case of a bank transfer, the Total Price must be paid within 5 days.
• Online payments.
5.8. The Seller reserves the right to cancel orders in cases of incorrect or incomplete information, payment issues, or suspected fraud. We screen diligently for credit card fraud! Due to the increasingly high risk of fraud when accepting international orders, we have some restrictions to deter fraudulent activity. We reserve the right to delay processing your order until we have verified your credit card information. If we cannot verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase. Please note that we pursue all legal avenues – advising credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.
5.9. The Invoice will be issued electronically and sent to the Buyer’s e-mail address after the Order has been dispatched. The Invoice will also be available in the User Account.
5.10. Ownership of the Goods purchased from our Online Store is transferred to the Buyer at the moment the Goods are dispatched from our warehouse. Once the Goods are handed over to the delivery service, the Buyer becomes the legal owner of the Goods. Notwithstanding the transfer of ownership, the Seller retains responsibility for the Goods until they are delivered to the Buyer.
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DELIVERY OF GOODS
6.1. The delivery time of the Goods depends on the country and the selected delivery option.
6.2. Delivery of Goods is possible to most countries worldwide. We cannot ship to some countries due to shipping requirements. We do not ship to PO and APO/FPO addresses. Also, we do not recommend shipping to freight forwarder companies’ addresses (we will ship your order, but we are not responsible for delivery in this case – no refund/return if the order is not delivered).
6.3. Your shipping choices and pricing will appear during checkout. Please note that not all shipping choices may be available for your country.
6.4. You can view your order’s shipping options and pricing by starting the online checkout process through our website. Place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to purchase at that time, but you can view the shipping choices and pricing for your order. Your shipping options will depend upon the weight of your order and the location we are shipping to.
6.5. Freight forwarder companies. Generally, we recommend that orders are shipped to the billing customer. If you want to choose an alternate shipping address, please be aware that our obligation to you has been satisfied upon shipping the order. Any claims against lost or damaged packages will be forfeited at that time. Some agents may require that we provide customs and export officials the right to search the contents of outgoing freight. We will comply with any such requests to expedite the delivery of your goods.
6.6. Delivery Costs. The pricing for the shipping options will be presented to you before you finish your checkout. All store items are weighed properly, so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see the shipping charges without needing to complete an order.
6.7. For non-EU customers, customs, duties, and taxes are not included. You must pay customs, duties, tax, or brokerage fees to your local delivery person after customs process your package. We cannot determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or customs fees for their country. Customers are responsible and must pay the customs and brokerage fees anyway.
6.8. Upon receiving the Goods from the carrier, the Buyer is obligated to check the integrity of the Goods’ packaging and, in case of any defects, immediately notify the carrier and the Seller and act according to point 7.4.
6.9. The risk of damage to the Goods passes to the Buyer at the moment of delivery of the Goods.
6.10. In case of the Buyer’s breach of their obligation to accept the Goods without justification, the Contract remains valid. However, in such a case, the Seller has the right to withdraw from the Contract due to a material breach by the Buyer. In such a case, the Buyer is obligated to reimburse the Seller for the transportation costs and compensate for other damages, if incurred.
6.11. If reasons not foreseen by the agreed Contract arise on the Buyer’s side that lead to additional transportation costs, the Buyer is obligated to reimburse the Seller for these costs. The Seller will send the Buyer payment details for these costs to the email address specified in the Contract, and they must be paid within 14 days of the email’s delivery.
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RIGHTS ARISING FROM DEFECTIVE PERFORMANCE AND QUALITY WARRANTY, GOODS CLAIMS
7.1. The risk of damage to the Goods passes to the Buyer at the moment of receipt of the Goods. In the event of the Buyer’s refusal to accept the Goods, the risk of damage to the Goods passes to the Buyer at the moment when they had the opportunity to accept them but did not do so for reasons attributable to the Buyer. The transfer of the risk of damage to the Goods means that from that moment, the Buyer bears all consequences related to the loss, destruction, damage, or any deterioration of the Goods.
7.2. The Seller guarantees that at the moment of the transfer of the risk of damage to the Goods according to Article 8 of the Terms, the Goods are free from defects, especially if the Goods:
• Conform to the agreed description, type, and quantity, as well as quality, functionality, compatibility, and other agreed characteristics;
• Are delivered with agreed accessories;
• Are suitable for the purposes for which Goods of this kind are usually used;
• The quantity, quality, and other properties, including durability, functionality, compatibility, and safety, correspond to the usual properties of Goods of the same type.
7.3. Defects and all claims are regulated by the Complaints Policy, which is an integral part of these Terms, as well as by the relevant provisions of the Civil Code.
7.4. Rights and obligations regarding defective performance are governed by the relevant mandatory legal regulations (in particular, the provisions of § 2099–2117 and § 2161–2174b of the Civil Code and Act No. 634/1992 Coll. on Consumer Protection, as amended).
7.5. Damaged package claims. If you have received your order and your package was damaged in transit, you must open the claim with the shipping courier/company and contact us within 48 hours of receipt with detailed information and photos of the product and the damaged parcel. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be returned to us for verification.
7.6. Lost Package Claims. If you have not received your order and believe your package may be lost, you must open the claim with the shipping courier/company and contact us. All packages shipped by ANSO Suspension are insured for 100% of the package’s value. Before processing the lost package request, we must allow the Postal Service the full time allotted for delivery and claim request investigation. If your package is lost, we will either replace it, credit your account for the full amount, or offer you a refund for the full amount of the order.
7.7. According to § 2112 of the Civil Code, if the Buyer does not report a defect without undue delay after they could have discovered it during a timely inspection and proper attention, they may not be granted the right to defective performance. The Seller is not liable for damage to the Goods that occurred during acceptance by the Buyer, for defects related to the use of the Goods contrary to the operating instructions, or if it follows from the nature of the matter. Rights to defective performance do not apply to wear and tear of the Goods caused by normal use; similar conditions also apply to voluntary quality guarantees.
7.8. In the event that the Goods have a defect, the Buyer may notify the Seller of such a defect and exercise their rights to defective performance (i.e., complain about the Goods) by sending an email to info@anso-suspension.com. The Buyer must choose a method of defect rectification, which cannot subsequently be changed without the Seller’s consent. The Seller is obligated to address the complaint in accordance with the rights requested by the Buyer concerning defective performance.
7.9. If the Goods have defects, the Seller may:
• Remedy the defect by delivering a new Product without defects or delivering the missing part of the Product;
• Remedy the defect by repairing the Goods,
except in cases where the chosen method of defect rectification is impossible or disproportionately expensive compared to the value of the Goods, or the defect can be remedied by the Buyer without significant difficulty.
• The Buyer also has the right to a price reduction or withdrawal from the Contract if the defect cannot be remedied, the defect occurs repeatedly, or the defect constitutes a material breach of the Contract.
7.10. The Buyer also has the right to a price reduction or withdrawal from the Contract if the defect cannot be remedied, the defect occurs repeatedly, or the defect constitutes a material breach of the Contract.
7.11. The right to withdraw from the Contract does not apply if the defect in the Goods is minor.
7.12. If the defect in the Goods is caused by the Buyer, they are not entitled to rights to defective performance.
7.13. Product Compatibility and Fitment. The Buyer is responsible for ensuring the compatibility and proper fitment of aftermarket products with their intended application. The Seller makes no guarantees regarding the suitability of these products for specific uses unless explicitly stated in the product description.
7.14. Warranty and Performance. All aftermarket products are sold “as-is,” with no express or implied warranties regarding quality, performance, or durability, unless specifically stated. The Seller is not liable for any damages, injuries, or losses resulting from the installation or use of aftermarket products.
7.15. Professional Installation Recommended. The Seller strongly recommends professional installation of all aftermarket products. Improper installation or misuse may void any limited warranties and release the Seller from liability.
7.16. Modification and Compliance. The Buyer assumes all risks associated with modifying their vehicle or equipment using aftermarket products. The Seller is not responsible for any legal, regulatory, or warranty implications arising from such modifications.
7.17. If the Seller and Buyer do not agree on a longer period, within 30 days from the receipt of the complaint, the Seller must determine the ways to remedy the defect and provide information on the complaint’s resolution using the provided contact details. If this period ends unsuccessfully, the Buyer may withdraw from the Contract or request a reasonable discount.
7.18. The Seller must inform the Buyer about the resolution of the complaint via email. If the complaint is justified, the Buyer is entitled to reimbursement of incurred costs. The Buyer must document these costs, for example, with receipts. If the defect was remedied by delivering new Goods, the Buyer is obligated to return the original Goods to the Seller.
7.19. A Business Buyer must notify and complain about a defect without undue delay after discovering the defect, but no later than three days after receiving the Goods.
7.20. The Seller sells aftermarket Goods of its own production; therefore, the geometric dimensions, shape, material, and conditions of installation and removal may differ from OEM products.
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WITHDRAWAL FROM THE PURCHASE AGREEMENT
8.1. If the Buyer is a Consumer, they have the right to withdraw from the Purchase Agreement within 14 days of receiving the Goods if they ordered the Goods through the Online Store, except for cases specified in § 1837 of the Civil Code, without providing a reason and without any penalties. The Buyer must notify the Seller of such withdrawal in writing via email to info@anso-suspension.com before returning the Goods.
8.2. If the Buyer, who is a Consumer, withdraws from the Purchase Agreement, they must send the Goods they received from the Company to the Seller no later than 14 days after withdrawing from the Purchase Agreement. All returns must be shipped via insured shipping. The customer must cover all shipping charges. Any orders older than 14 days from delivery cannot be returned.
8.3. If the Buyer, who is a Consumer, withdraws from the Purchase Agreement, the Seller will refund the Price of the delivered Goods no later than 14 days after withdrawing from the Purchase Agreement. The Seller is obligated to return the received funds to the Buyer after the Buyer hands over the Goods or proves that they have sent the Goods to the Seller.
8.4. The Buyer, who is a Consumer and has withdrawn from the Purchase Agreement according to Article 8.1 of the Terms, must return the Goods in their original packaging or packaging that prevents damage to the Goods during transportation, in full condition, including all accessories that were delivered with the Goods. The Buyer is responsible to the Company for any decrease in the value of the Goods resulting from handling them in a way other than necessary given their nature and properties.
8.5. Consumer may receive a full refund if you wish to cancel your order. Please get in touch with us as quickly as possible so the item does not ship. We cannot cancel an order after you receive an email with a tracking number (it means that the shipment has been created).
8.6. The Seller may refuse to fulfill the Contract if it becomes apparent that the Buyer intentionally provided incorrect information in the Order.
8.7. The Seller does not refund the Buyer if the parcel was not delivered due to issues on the part of the Buyer (incorrect address, inability to collect the parcel from the local post office, unpaid customs tax, etc.) or if the client refused the parcel.
8.8. The Buyer has the right to out-of-court settlement of any dispute with the Seller, which they can initiate through the European Online Dispute Resolution platform (http://ec.europa.eu/consumers/odr).
8.9. In the event of force majeure circumstances or events that cannot be foreseen (natural disaster, military actions, pandemic, operational disruptions, subcontractor outages, etc.), the Seller is not liable for damages caused as a result of or in connection with such force majeure circumstances. If the force majeure lasts more than 10 days, both the Seller and the Buyer have the right to withdraw from the Contract.
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PERSONAL DATA PROTECTION
9.1. The protection of the Buyer’s personal data, who is an individual, is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
9.2. Detailed information on the processing of Buyers’ personal data is contained in a separate document – Privacy Policy https://anso-suspension.com/privacy-policy/
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FINAL PROVISIONS
10.1. The Parties agree that the provisions of these Terms and Conditions prevail over the provisions of the Buyer’s terms and conditions.
10.2. The Terms are binding for the Buyer and the Seller from the date of conclusion of the respective Purchase Agreement. The Seller has the right to change, supplement, or cancel the Terms and Conditions to a reasonable extent by issuing new terms if there is a justified need to change them.
10.3. By concluding the Purchase Agreement, the Buyer confirms that they are fully familiar with the content of the Terms and Conditions, accept them, are aware of the meaning of all the terms and provisions used, and expect the fulfillment of all provisions of these Terms.
10.4. The Parties exclude the possibility of concluding the Purchase Agreement in the absence of complete agreement of the Parties’ will. The provision of the first sentence of § 1740 paragraph 3 of the Civil Code does not apply.
10.5. If the Buyer is a Consumer, they have the right to out-of-court settlement of possible disputes under the Contract with the Seller pursuant to § 20d and subsequent articles of Act No. 634/1992 Coll., on Consumer Protection, as amended, through the Czech Trade Inspection Authority (www.coi.cz). If the Buyer is a Consumer, they also have the right to initiate out-of-court settlement of a possible dispute under the Contract with the Seller online via the European Online Dispute Resolution platform (http://ec.europa.eu/consumers/odr).
10.6. The Purchase Agreement and all relations arising from it are governed by the laws of the Czech Republic.
10.7. The general courts of the Czech Republic have jurisdiction to resolve disputes arising from the Purchase Agreement.
10.8. These Terms and Conditions take effect on January 1, 2025.